Usage Policy

Welcome to the Sana Logistics website. Please read this Usage Policy carefully before using the website or submitting any service request. By using the website, you agree to comply with this policy and the applicable terms and conditions.

1. Purpose of the Website

The Sana Logistics website is intended to introduce the company’s services and receive inquiries or requests for logistics services, including storage, inventory management, transportation, packing, pickup and delivery, inventory counting and classification, and related logistics services. Using the website or submitting a request through it does not constitute final acceptance by Sana Logistics to provide the service. All requests are subject to review, assessment, and approval by Sana Logistics.

2. Permitted Use

The website may only be used for lawful and legitimate purposes, including:

Viewing Sana Logistics services.
Contacting the company.
Submitting inquiries or quotation requests.
Requesting logistics and storage services.
Providing the company with the information required to assess the request.

3. Prohibited Use

Users are prohibited from engaging in any of the following activities:

Using the website for any unlawful purpose or in violation of applicable regulations.
Submitting false or misleading information.
Submitting fake or unserious requests.
Attempting to disrupt or interfere with the operation of the website.
Publishing or sending harmful, offensive, or unlawful content.
Attempting unauthorized access to the website systems or data.
Using the Sana Logistics name or logo without prior approval.
Requesting the storage or transportation of prohibited, unlawful, or unauthorized goods.

4. User Responsibility

The user must provide accurate and complete information when using the website or requesting a service, including name and contact details, requested service type, pickup or delivery location, type of goods, quantity or required space, and any information that may affect storage, transportation, or handling. The user bears full responsibility for any false, inaccurate, or incomplete information submitted through the website.

5. Service Requests

Submitting a service request through the website does not create any obligation on Sana Logistics to provide the service and does not constitute final acceptance by the company. Sana Logistics may accept or reject any request based on the nature of the goods, space availability, service location, operational requirements, compatibility with company policies, or any other reasons deemed appropriate by the company.

6. Prohibited or Non-Compliant Goods

The website may not be used to request storage or transportation of any prohibited or non-compliant goods, or goods requiring special conditions, unless such goods are disclosed in advance and accepted in writing by Sana Logistics. The customer bears full legal and financial responsibility for any prohibited, unlawful, or unauthorized goods requested to be stored or transported.

7. Insurance and Limitation of Liability

Sana Logistics does not provide an insurance policy for stored or transported goods, and the goods are not considered insured by Sana Logistics unless otherwise agreed in writing. Sana Logistics’ responsibility for the goods begins upon official receipt and transfer of custody from the customer to Sana Logistics, subject to the limitations of liability stated in the contract, quotation, or approved receipt form between the parties.

8. Intellectual Property

All website content, including text, images, logos, designs, trademarks, and marketing materials, is owned by or licensed to Sana Logistics. No content from the website may be copied, reused, modified, or published without the prior written approval of Sana Logistics.

9. External Links

The website may contain links to external websites or platforms. Sana Logistics is not responsible for the content, policies, or practices of external websites. The user accesses any external links at their own responsibility.

10. Data Protection

Sana Logistics handles user data in accordance with its Privacy Policy. Data submitted through the website may be used for communication, request assessment, service provision, and improving user experience.

11. Suspension or Restriction of Use

Sana Logistics may suspend, restrict, or reject any use of the website in the event of a violation of this policy, suspected misuse of the website, or submission of inaccurate information.

12. Updates to the Usage Policy

Sana Logistics may amend or update this Usage Policy at any time. Any update becomes effective from the date it is published on the website. Continued use of the website after publication of the update constitutes acceptance of the updated policy.

13. Applicable Laws

This Usage Policy is governed by the laws and regulations applicable in the Kingdom of Saudi Arabia. The competent authorities in the Kingdom shall have jurisdiction in the event of any dispute.